He says word is IRS received 7 million more phone calls than usual in January. The IRS is piling unopened business tax refund requests into storage trailers and advising companies to file by fax instead. Call early: IRS phone lines get clogged up quickly. So after first choosing your language, then do NOT choose Option 1 (refund info).   This is what the IRS rep told me last week. On IRS.GOV today, news article IR-2020-68, April 9, 2020 addresses several items possibly relevant to a time frame for re-opening. Choose option 2 for "personal income tax" instead. It’s stopped answering phone calls on taxpayer assistance lines. The IRS will reopen all remaining facilities on July 13 to workers whose jobs cannot be done remotely, though social distancing and telework policies will … This is holding up my stimulus check and what would be our refund for this year. It is best to call at 8AM to avoid wait times or “courtesy disconnects.” Another important tip: it helps to “speak IRS” on these calls as IRS employees often refer to internal terms when giving you information on your account. All the call centers are open but that doesn’t mean they are fully staffed. — IRS #COVIDreliefIRS (@IRSnews) May 18, 2020 If you need to speak with a live person, please call the phone number that’s listed on … The IRS has made the government’s most aggressive effort so far to recall its workforce. Call 844-545-5640 to find out if your nearest TAC is open and to reserve a time slot. Correspondence sent to IRS offices may be returned to the taxpayer if that office is closed and no one is available to accept it. Social distancing rules in many places limiting staffing. Reopening is happening in stages, and you can only visit by appointment. If for some reason you didn’t receive the letter (Notice 1444) try calling 800-919-9835. Reaching the IRS by telephone-Automated phone lines, which handle most taxpayer calls, will remain available during this period. To speak to someone, you will need to call the phone number you were given on your letter informing you of the stimulus checks – that letter was called Notice 1444 and should have been mailed to the last known address the IRS had on file for you. The IRS began reopening TACs on June 29, 2020, but the agency didn't exactly fling their doors open. Call the IRS number again, but this time, we are going to follow these steps. So now at this point I am at their mercy, waiting for that line to reopen for calls or for my local IRS office to be there to help. 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