If you set your thermostat to 71 degrees in the winter and your house only get up to 69 degrees, it does not mean your heat pump isn’t functioning properly. For the more old school among you, setting a schedule is a good option. Verify that the thermostat is switched to cool mode and has a cooling set point below the room temperature reading. For the winter: Invert this process, which means the bottom floor should be your set temperature and the floor above it should be two degrees cooler. Our A/C condenser outside is running but is not cooling properly. As soon as room temperature rises above the set point by half a degree or so, you should hear it. If you live in an area that is uncomfortably humid, you can use your Nest to keep your home's air drier with its Cool to Dry setting. If you see the Honeywell thermostat not reaching set temperature when cooling, check that your compressors are working. While the Nest will learn your habits over time, many people prefer to have mostly-full control over the temperature of their living space. Create or adjust temperature set points to your liking. Your Nest Thermostat was set up as a dual fuel system, but theW1,W2/AUXand (W3) wires are configured as alternate heat wires. On your thermostat: Go to the schedule screen on your thermostat. 1st, 2nd and 3rd gen Nest Learning Thermostat: Press the ring and choose Schedule . Your top floor will reach the temperature you want, and the colder air will fall to the lower floors, cooling them as well and creating a pretty equalized internal temperature. Check all the stages in the cooling system, as some have more than one. The air conditioner is working great but I’m having an issue with my nest thermostat. Check the thermostat's display to confirm that there's a call for cooling, usually indicated by the words "cool on" or a snowflake icon. Your Nest Thermostat was set up as a single fuel system with auxiliary heat, but it’s detectingW1,W2/AUXand (W3) wires. To check if the nest is charging you need to go to the nest setting, technical info, power and see the vin. Minimal air is coming through the vents. There are reasons why your heat pump does not reach temperature set on your thermostat. Nest Thermostat E: Press the ring and choose Settings Schedule. 2. The nest will delay for a few minutes so that it can charge and will keep delaying. This problem/situation is extremely common and it generates many service calls. The house has been cooled down to 21 (I have another table top thermostat) and the nest is still reading 24. For multi stage cooling, stage one should come on first. While cooling, the inside temperature of the nest (currently reading 24 Celsius) is staying the same and not going down while the house is cooling. 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