This occurred as you have not tapped in or out on part of your journey. The two separate journeys won't be linked and each one will be recognised as incomplete. To pay the right fare: Always use the same device or contactless card to touch in and out. They tapped got a green light and the barrier opened. I went to the other entrance, tapped in and then tapped out at Cheam which cost me 75p. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. Card clash happens when you accidently touch more than one card on a yellow card reader at the same time. I then happened to mention that the contactless card was on my phone via AndroidPay and the receipt from the journey quite clearly showed the tap in and out points. You have up to 8 weeks from your journey to claim. For example, if you touch in with an iPhone and touch out with an Apple Watch or contactless card, you'll be charged for two incomplete journeys. Keep your contactless and Oyster cards away from each other when touching a yellow card reader to pay the right fare. Official online shop for Oyster card. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, How to pay and where to buy tickets and Oyster, Touch a pink card reader when changing trains, London Fire and Emergency Planning Authority, Not read any card and the ticket gate won't open, Not take payment for your journey (at a freestanding yellow card reader) so you could be charged a, Read one card when you touch in and another card when you touch out, charging two maximum fares for your journey. He said he can only go by the card reader, not the website as it's a "TFL thing". You have up to 8 weeks from your journey to claim. TFL require them to wait for a letter then explain/beg in the hope they don’t get fined or worse all at the whim of TFL. But it sees forgetting to touch in as fare evasion. If you go to the tfl website you can enter your card details and it will show you your journey and payment history so you can work it out. If this happens, please get in touch with Transport for London (TfL) Customer Services on 0343 222 1234*. London SE10 0ES, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. 4th Floor The authorisation is separate. I tried tapping on the barriers on the exit side and it charged me 75p. I also wonder whether it is worth noting my pregnancy - it has made me feel notably out of sorts and could well have attributed to the carelessness of taking the wrong card? However when i tapped out, i think i was charged full price. No there isn't a problem with my card, because it let me through the gates this morning! On buses, TfL inspectors print out a list of recent transactions from the bus driver, including the last four digits of any contactless payments. I Removed Kiki combo for Navigator/Drake combo. Features Opinion Pattern Recognition 01/14/2021 by … Also i added to my deck more creatures with good etb effects and removed some creatures that are just big but without any etb like Thraximundar. Please wait at least 48 hours before you call. It's important that you try to avoid doing this as you'll be charged a maximum fare on both of your cards. I've heard of more problems with people using Apple/Android pay so it would be better to use an actual card instead. The card is blocked which could cause severe inconvenience. TFL completely refused a refund. Because sometimes, people get it wrong. Therefore, even if the judge has them discard down to one card (the one they'd have drawn), there is no way to tell if the card they are keeping is the card with which they would have normally drawn into, or just the "best" in their hand for the current situation. If the card … Im fairly certain i have "TFL Rail All" or something similar. My TFL account shows up as 2 separate contactless cards that are identical (as they should be) but the TFL system is treating them as separate entities. You'll get charged the proper amount the following day (or sometimes the day after) and that is of course dependent on where you tapped out, how many journeys you took that day etc. If you have more than one contactless card (which includes your Oyster card, Barclays debit card, Barclaycard and any other contactless card… That's not true I'm afraid. Log on here https://contactless.tfl.gov.uk/ and check your journey status, at least then you can see all the information. According to this independent oyster guide, in case of a top-up by payment card (credit or debit) if the second tap fails then the payment will be authorised but it won't be debited, and you should see the payment authorisation disappear from your card statement in the following days: If you pay by card then the transaction will be authorised after you enter your PIN. Call: 0343 222 1234 (Charges may apply). “The penalty fare SHOULD be cancelled” my emphasis..... but the OP did absolutely nothing wrong. So, I had a penalty charge notice due to sufficient funds. There will be a record of your card tapping in and out based on your card number. If you don't, the yellow card reader may: You'll pay the right fare if you touch in and out with the same card. Related content You'll get charged 10p when you tap in because at that point, TfL don't know the details of your journey. I had a travel card from zone 2-4 and was travelling from london liverpool street to ilford. Contact us about contactless, TfL Customer Services Shashi Verma of TfL said: “Card clash is being closely monitored and we are working to identify and automatically refund customers when they … Furthermore, by drawing a card before discarding, it is unknown what card they drew. So, you tap in, bank authorisation occurs, you tap out you get charged. Make sure you keep your contactless and Oyster cards separate and not in the same purse, wallet or phone case when touching in or out. Under TfL rules, if you tap in and out with different devices, each tap will be recorded as a separate, incomplete journey – even if you technically make the payment from the same card. However, many people do not want to register their Oystercard, and having to send the card off to get it replaced would put a lot of people off. I had a travel card from zone 2-4 and was travelling from london liverpool street to ilford. That doesn't mean you can't claim a refund if you're convinced it was TfL's fault (broken machine etc), and we haven't heard of TfL retrospectively charging penalty fares, … So, I had a penalty charge notice due to sufficient funds. Contact us about Oyster Tube, DLR, London Overground, TfL Rail, National Rail, River Bus and Emirates Air Line. As explained previously, the TfL system will apply a charge of £0.00 to your card when you first tap in and work out how much to charge overnight. Call: 0343 222 1234 (Charges may apply). Before you claim. Or will this embellishment just seem unnecessary to TfL. 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