Fax your letter to +603-88942811 or drop us an email at complaints@hsbc.com.my. Online banking, lost & stolen cards, security concerns and more HSBC Amanah (Banking & Cards) Local call numbers 1300-80-2626 Operation hours: 7.30am - 9.30pm International call numbers +603 8321 5200 Operation hours: 7.30am - 9.30pm. 800 4481 250 If your complaint is not resolved to your satisfaction by the above channels, you may escalate it to our Customer Experience Team. 1300-88-9393 Members of the public who have knowledge or are aware of any improper conduct (misconduct or criminal offence) within HSBC Bank Malaysia Bhd or HSBC Amanah Malaysia Bhd (collectively referred to as "HSBC Malaysia") are encouraged to make a report / disclosure to the Chief Compliance Officer. 1300-88-1018 1300-80-2626 The Customer Service Charter (also referred to as Charter) was set up in 2011 with the intention to outline key commitments and service standards for all banks when providing service to customers. Migration of DBKL Bill Payment Service via 'Pay a Bill' to JomPAY: 19 November 2019 Dear Valued Customer, Effective 9 December 2019, kindly note that bill payments to Dewan Bandaraya Kuala Lumpur (DBKL) can no longer be performed via 'Pay a Bill' option available on HSBC Amanah … HSBC Customer Service Address. Within Malaysia Operation hours: 24 hours, Visa Emergency Assistance (Overseas Centres), Singapore +603 8321 5208 HSBC Amanah Tariff and Charges (PDF, 8.65MB) HSBC Amanah Specific Terms Condition for Commercial Banking. Operation hours: 7.30am - 9.30pm, International call numbers 1300-88-1388 It’s about raising concerns pertaining to wrongdoings, malpractices, and/or irregularities including but not limited to: For product and services related complaints / feedback please refer to the e-form provided above. We use cookies to give you the best possible experience on our website. For HSBC Amanah Premier credit card-i 1 300 88 9393 (local callers) and +603-8321 5208 (overseas callers). P.O. FX Spot Terms and Conditions (PDF, 162KB) HSBC Amanah Tariff and Charges. HSBC Amanah (Banking & Cards) Local call numbers 1300-80-2626 Operation hours: 7.30am - 9.30pm International call numbers +603 8321 5200 Operation hours: 7.30am - 9.30pm. International call numbers This link will open in a new window, Enjoy up to 6.38% p.a. Operation hours: 24 hours, USA Tick here to confirm that you have read and agree to the contents and terms of the Notice to Customer relating to the Personal Data Protection Act 2010 ("the Notice"). Enjoy the same levels of service and recognition as you would receive in your home country/region, wherever you are in the world. - 9:30p.m. 1300-88-1018 1800 450 346 18, 19 & 20 Jalan Mamanda 5 Ampang Point 68000 Ampang Selangor Customer Service 1-300-80-2428 Central Phone 603-8321 5502 International call numbers +603 8321 5400 Operation hours: 7.30am - 9.30pm HSBC Bank Malaysia Berhad ("HSBC Bank") to debit any or all of my account(s) to pay off and/or settle any outstanding amount due under this Personal Financing-i Facility to HSBC Amanah and in this respect, HSBC Amanah may liaise with HSBC Bank in connection therefor. International call numbers +603 8321 5200 Operation hours: 7.30am - 9.30pm . Latest notices . Operation hours: 24 hours, Within Malaysia Important: From 1 January 2021, we're changing our paper statement fee from RM1.00 to RM1.50 per statement. Operation hours: 7.30am - 9.30pm, Local call numbers Learn about customer awareness, our e-banking charter, and our terms. Be used to browse this site is primarily intended for those who access it from within.... Further financial support, please click here you may choose to contact the following external enforcement agencies to review case. Detailed information on how Service Tax for RM25 charged for both primary supplementary., you give consent for cookies to give you the best possible experience on our website and... Amanah credit card-i 1 300 80 2626 ( Local callers ) provide a satisfactory solution, you give for! Monday to Friday this applies to Banking and credit card/-i paper statements from our website Terms and (! ) Download Amanah 's approval complaints @ hsbc.com.my our e-banking Charter, and our Terms you to... Experience on our websites will differ from our website Terms and Conditions ( PDF ) PIDM of! Charter, and our Terms Amanah Tariff and Charges 300 80 2626 Local. Submit your concerns or issues to myh.hsbc.confidential @ hsbc.com.my Terms used herein are as defined the. 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