HORRIBLE!! Note that while both Fiserv and First Data still have separate BBB profiles, we’re only going to address the First Data profile. In my experience, lawsuits against processors are not fruitful. Anyone has any good reccomendations? This company really screws you over! Read reviews. 4.3/5 (16) Write a Review! I wish I had read the ratings before I signed up with them. I am still waiting on that first of 23 calls. Do not get rid of that useless terminal. As I read other comments regarding First Data Global Leasing is has become blatantly apparent that this company prefers to be less than open about their initial leasing agreements and that they operate in a manner that prevents those scammed by their current method of business from seeking correction or preventative action. The sales rep began by saying he understood from his phone conversation with her that her main concern was to avoid being locked into a contract with an early termination fee. And it had to be 30 days before it renewed but I couldn’t do it in advance. The all-in-one-place merchant service the author discusses is true. When I called First data to try cancel they were not receptive to that idea even though BOA had set up the account and no one could explain why First Data was 4 years and BOA was 3? Said not to worry and he will be in touch. Just like that, the contract was digitally signed without a chance to read it.So we used it until our first statement came and showed we were being charged too much. Eventually I found another job, and decided to leave first data, and they refused to pay me my commission. Overall. We were charged for a leasing fee and an “annual fee” (described to be the taxes on the terminal for the PRIOR year) in September, promised a refund and then told, so sorry, “upon further investigation, you owe this” and never provided the statements requested. I called and emailed when the paperwork was incomplete; not giving me credit for all the equipment i needed to send back, etc. I am in the exact same boat! We phoned to cancel and send the machine back, but they told us we own it and they don’t want it back. Worst financial company on earth, morally unethical, charged us for years on a hidden account for no services, once you sign up with the devil you can never get rid them. Unfortunately, the First Data Canada website isn’t any more informative than the US site. They have no rights to hold our money. First of all, I never received the $100 rebate that First Data promised to me in the contract. Fraud protection is bogus. I shouldn’t have had to spend about 40-50 hours of my time fighting for a resolution of this 5 month problem. I only processed around 6 credit card transactions per year. Not paid enough for a company who makes billions. Sam’s should be ashamed of themselves for using these frauds. Charging me for equipment that we returned 3 years ago. I was told the device I received would be wi fi compatible and it is not. All I want are answers. You will be doing yourself a huge favor. For small-ticket businesses ($15 and under), signature debit (via credit network) will be less expensive. I am so sorry that I ever looked them up. During mergers & changes, some things sometimes happen very quickly, and we must embrace them and roll with them the best we can manage. First Data Merchant Services Review. Rude employees won’t do anything for you! So First Data was above the Omaha average in this area. My small motel business uses First Data as the processing bank for our credit card sales. She had no response. Some departments are great and others need serious management training. I’ll never sign a First Data contract again! They have tried to send us new equipment recently. The income last four side jobs have gone toward getting my account out of overdraft so I can close it. I am absolutely disgusted with this company. But they don’t. They have done nothing but lie, take my money and waste hours of my time.They are actually jeopardising my restaurant business.I want far, far away from this company.I urge you to stay away also.I guess actually that shouldn’t be too hard since they keep telling me I’m not one of their customers anyway! so in 48 months I will be paying $1,872.00!!! Accept all major payment types with the global leader in merchant services. For large transactions, PIN debit adds security and savings on unregulated debit. Second, I was never informed of the $1,000 cancellation fee before signing the contract. This company should be avoided. I also found much better rates with another company, Future Plus – they have been great, I would highly recommend them! I got through training and everything was great. On most review sites First Data scores reasonably well: Trustpilot: 3.9/5 from 544 user reviews Better Business Bureau: 3.2/5 from 289 user reviews. Just after the 3 year mark ( Bank of america term for our lease was 3 years ) I tried to cancelled my account with BOA and First Data as we wanted to go with a quickbooks merchant…oddly First data had a 4 year term/lease ? Supposed to…. Now they’re taking another fee that is 20 to 25% of my monthly gross sales. Then they blame it all on you for not taking a 1hr test to be compliant.The test was written like it was made in 1990, very difficult to navigate. Sorry we couldn’t be of more help, but we wish you luck! Some are good at the hustle most are not. Luckily I got them to give me a 3 year lease instead of 4. Save. The company will even go as far as to try to hide the turnover rate. DONT EVEN CONSIDER THEM FOR YOUR OWN PROTECTION. If you feel there is an error or if you would like a better explanation, you’ll have to contact your provider. The customers are telling me they have a debit card, but the transaction always charges me credit card rate and prints a signature receipt for customer to sign. Is First Data Payment Processing the right Payment Processing solution for your business? I now see I can buy this terminal online D Javoo Z11 for wait for it… $100.00. The BBB profile for First Data is here: http://www.bbb.org/atlanta/business-reviews/credit-cards-and-plans-equipment-and-supplies/first-data-merchant-services-in-atlanta-ga-3001650 It has been 5 months of waiting and leaving messages for the “risk management team” team, but to no avail. Unfortunately, that is the problem. I then cancelled my direct debit to prompt someone to contact me. Received a refund only to have it all billed back again. Objectives were clearly communicated. Personally, I think they just make it up to extort more money from their people. I was told by a rep call the “reserve” department leave a message and someone will get back to you in 24-48 hours. Am using first data gateway for my call center for us client ……..we provide norton antivirus support to client, for this we charge to the client on first data gatway, now one of the client has raised chargeback for the amount of $ 300 which he has paid to us…… Don’t be fooled! Glassdoor has 2,736 First Data reviews submitted anonymously by First Data employees. Please please please….if you are thinking of using them please think again! 3. A free inside look at company reviews and salaries posted anonymously by employees. First Data is a huge company, and its services are geared primarily to large businesses. Organization Name: 99 car care & collision. I will be going with another company very soon and will just let my contract run out and do my minimum monthly if I have to. I would absolutely NOT RECOMMEND first data to anyone! They are demanding payment of more than £600 although we did not use the terminal and returned it immediatelyAVOID them. Wish I’d never set eyes on these clowns. The more you make the more they takeI was on a month to month with no fees to be charged when I would drop them. This is an average rating because your experience with the company will vary a lot, depending on your business’s size. The downside is training is for about 2 months in a classroom setting. I’m still paying 28 month on the lease…which I hadn’t even realized I’d accepted because of the weird way it was presented, and the other company gave me the exact equipment for free. One often hears of the uncaring bank personal that hides behind voice mail and seldom returns calls, our experience was the opposite. The Best Merchant Account Providers For Canadian Small Businesses (& The One Company You Should Avoid At All Costs), Everything You Need To Know About Using A Hosted Payment Page For Secure Online Checkouts, What Is Click To Pay? When you pay off the lease and send back the equipment, that is worth nothing because of outdated technology, they claim that it is damaged, thenthey start charging me late fees, sales tax, equipment fees as well as continuing to charge you for your monthly lease rate. We said, a number of times, we needed to see the contract and have time to read it before she signed. Im constantly getting new fees taken out or raised, haven’t heard from my salesperson since day one, took 5 months to get my pinpad, while being charged credit card fees instead of the 0% debit fee I THOUGHT I had. Update: The POS unit arrived yesterday and will be ‘online’ this week. STAY AWAY FROM FIRST DATA!! This company is unbelievably BAD. We attribute the decrease in the number of complaints primarily to the Fiserv/First Data merger and the resultant confusion among merchants about which company to file their complaint against. I signed up for 3.5% and talked to the representative about fees well before signing the contract. If its not working tomorrow at 10:00 eastern time, I am demanding a refund and taking my services somewhere else. There are two ways to get connected to FDMS. Good Benefits, clean facilities, culturally diverse. I have had their equipment for a month and can not use it because they programed it incorrectly. I was stuck because of that all-in-one package. If you do the math, that means that only 0.013% of them were dissatisfied enough to file a complaint. F D still has funds. I assume because you refer to the fees in $ that you are in the USA whereas I am in the UK. Worst Company to ever deal with. If any of you have experienced significant loss, contact your local news outlets. but under it says Chip card: Visa Debit… Am i being charged Credit or Debit rates??? First Data is nothing short of a nightmare. my salesman slipped in a contract under my signed month to month agreement, which I refused equipment when arrived ,data systems.trying to get funds from my bank .I stopped all bank withdrawls ‘anyone starts class action suit, ill be glad to add my name. Please do not use this company First Data. Really should take legal action over the loss of trade. The code did not appear in any of their books and it took almost a week for them to figure out the new charge. While the First Data brand name will eventually disappear, it’s estimated that integrating the two brands, including their complex payment processing systems, may take as long as ten years. High fees and hidden costs. Now they want me to buy them out , First Data said ” the contract never ends ! Visit this website first data.com. But a number of reviewers complain about salespeople making them false promises, especially when it comes to contract terms. Not sure how they get 4 stars. The missing information was from my reps office, and not myself. He showed us a line that said “Early Termination Fee 0:00”. Not sure what they are since they do not itemize what they are billing me for, just out of the blue another 100 is added to the bill then the next bill is less then the next bill is twice what i owed 1 week earlier. I loved working there . I signed up with them and was told I would be charged $0.29 per debit card transaction. Do yourself a favour and go elsewhere as the stress caused is unbelievable It receives a B rating from the BBB and scores 3.35 out of 5 stars based on 284 customer reviews. When there seems to be a recurring complaint, from our readers or elsewhere, we address it in the review. The backend is not easy to use. For a small business, this company has crushed my business. Watch out !!!!!!!!! Free lunch on holidays, good health benefits. Eventually the bank catches it but my customer and several cases of liquor, almost $800.00 were long gone! When the and failed to deposit a sum of $342 in my bank account due to a $1.24 in processing fees they hadn’t collected due to the $132 annual fee that I was told that there wasn’t one. First Data has relatively few complaints from customers for such a large company. Featured Offer: We Recommend QuickBooks . My business has busy seasons and slower seasons so the tier program screwed me big time. If the rep was able to cancel on your behalf you can imagine the confusion and chaos that would take place as hundreds of reps are cancelling services for merchants. Too expensive to get the worst customer service and consumer protection! I wish a responsible government body would put the brakes on the unscrupulous business practices of this company and Global Leasing. The First Data website used to have an entire section devoted to Client Success Stories that included dozens of video testimonials and case studies from satisfied merchants using its services. I’m glad I record all talks with business reps to post online and show how corrupt some companies are. Easily find SBA 7(a)loans alongside other financing options. If you live by a moral compass, and dont believe in contracts that keep raising month after month, this is not the job for you. 3-4. If this is just about an early termination fee, you can probably find a new processor willing to pay it off for you. Now they tell me i cannot have my eftpos in time for takeover of my hotel and it cant open costing me $15,000 loss. They never apologized or explained the fees. We love First Data's predictable pricing and excellent service. If we all stick together and give them problems maybe we will be the winners not them. BBB Rating: First Data did not have a rating with the Better Business Bureau and had received 813 complaints and 287 informal reviews in the past 3 years. can you get a hold of him and e-mail me back at the above address. That all changed in July 2019 when Fiserv completed a $22 billion acquisition of First Data, the largest merchant account provider in the United States and one of the world’s largest such providers. I purchased directly through CloverConnect.com. After escaping disaster with Flagship, she set up a meeting with a sales rep from First Data and asked me to come. Of course they continue to charge me 20.00 every month. Pay is great, watch out for claw backs. These guys are a bit of a nightmare.I terminated my accounts 2 months ago because they could not provide me with an exact amount they were holding as a security retention (it’s approximately £20,000).They had also promised to review this amount at 1 year, but when one year came around, they said they couldn’t review it for another 6 months.Having closed my accounts 2 months ago, I called them to check when my £20K would be returned and exactly how much is is because I’m trying to do my end of year accounts, only to find they didn’t actually closed all my accounts, they just closed one.Yesterday I had a debit from my bank account for £120 by FDMS despite not having used them for 2 months.I’m now in a cycle of calling them, being promised calls back, not getting them and not having any idea when I’ll get my money back.My next action is to contact the FCA. The agreement was supposed to be set up through Sam’s Club & First Data but the Account Executive never created it this way and strung me along for several months saying he would correct the problem. On most review sites First Data scores reasonably well: Trustpilot: 3.9/5 from 544 user reviews Better Business Bureau: 3.2/5 from 289 user reviews. No small business profession has this time to waste. Then secret fees started being withdrawn from my account. Back To List. First Data doesn’t disclose pricing, but it isn’t directly deceptive, either. Based on 3,415 reviews. If anyone knows, please clue me in. Home » Merchant Account Reviews » First Data Merchant Services Review (Now Fiserv). They could not provide a list of equipment we were renting or what we were paying monthly. They where more. You are as bad as this company and probably work for this company. First Data is one of our top picks for credit card processing! Many call center environments, and FD’s quality has got to be the most absurd. We just opened our business last year and this is killing us!!!!! I cancelled my account early with First Data in January 2014. Today I finally have had the debt cleared, thank goodness. Has anyone had any luck getting out of the contract? Im wondering anyone here have had experiences with Integrated Payment Solver company, powered by First Data in Canada. Get three months free when you sign up with Helcim through our links! I would not recommend them to anyone. The Samsung Galaxy S20 Ultra goes big in every way imaginable, with 108MP photos, a 100x camera zoom, 40MP selfies, and a 6.9-inch 120Hz display. They claimed they did not get my cancellation. Until recently, the company was a relatively minor player in the merchant services industry, focusing mainly on providing various financial services for businesses and individual customers. Many — perhaps even the majority — of the complaints on both the Ripoff Report and the BBB are directed at one or more of First Data’s resellers and not the company itself. NEVER SUBSCRIBE SERVICE TO THIS COMPANY, YOU WILL BE PAYING SO MUCH FEES YOU NEVER IMAGED. I cannot express enough my regret for ever signing up. WORST customer service on the planet!!! 4. This company should be avoided at all cost! That claim of $64 due is holding up my ability to re-fi my home. ShippingEasy is one of our top picks for shipping software! What kind of technology is this?So, I am going back Chase Paymentech. 1 review for First Data, 1.0 stars: 'MAKE YOUR SELF A FAVOR NEVER SIGN UP WITH FIRST DATA THE WILL RIP YOU OFF THEY WILL MAKE YOU SIGN A CONTRACT TO LEASE THEIR EQUIPMENT SO YOU ARE STOCK WITH THEM FOR 4 YEARS. Terrible City merchant service provided by FDMS Corp. Rip-off for the customers! While we’d like to see a more open discussion of the possible rate plans you might encounter, we’re at least glad that First Data doesn’t employ the misleading “rates as low as…” trick that you’ll see on many other processors’ websites. Well, yes and no. 5-6. Negative Reviews & Complaints. Ignite needs to waive their fee for June since we have not had service since May 11th 2016. Upon review of the information provided and the account history, we have determined that the Microsoft charges are not indicative of third party fraud. Regardless of your business’s size, it’s imperative that you negotiate aggressively for the best terms you can get. First Data/Fiserv has some of the best professional's I've worked with by far. While this is undoubtedly a lot of complaints, it also represents a significant drop-off in complaint volume since our last review update in January 2020. I have just had exactly the same thing except mine was First Data Global Leasing being a different company to First Data Merchant Services. You have been warned. It went smoothly initially, and I was happy till I started integrated Payeezy. After a discussion with our local credit union, I discovered that they were affiliated with First Data. First Data’s BBB profile — which will eventually disappear due to the merger — currently shows a whopping 752 complaints within the last three years. Lightspeed POS is one of our top picks for Point of Sale! Think about that before choosing this company. I was afforded training which help be tremendously. Fortunately, it’s not too difficult to have this clause waived. I emailed to the rep to ask what section the line I had seen on the iPad was in. We use the input from our readers as one of many sources for information about a service provider. The local agent refused my and the banks telephone calls to meet with me for 18-24 months. Wish those young men in suits never sold me on this low-interest processing company.Something they are doing must be illegal?? Telling me that the only way to get our money back is by leaving voice messages and waiting for a response is simply a way to deny access to funds rightfully owed to us and its clients. They just send threatening court letters 3,422 reviews from First Data employees about First Data culture, salaries, benefits, work-life balance, management, job security, and more. Or so I thought. Agreed. Good at giving you the run around though. Let them try and get money they don’t deserve. How do you rate 4 out of 5 with a list of only negative comments? This company has a very poor customer service & it is like a big fraud. Just last week, someone from First Data told me she fixed the problem and backed out the fees I was charged for late payment. Everyone involved was greeted with terrible customer service. Anything they can do to make a sale is what your expected to do. First Data reviews and complaints First Data is not an accredited business with the Better Business Bureau (BBB). They have an “A” and you put the wrong link to it. I heard HELCIM AND DHARMA WAS GOOD (i’m in canada btw…). First Data is the absolute worst company I have encountered in 25 years of business. I contacted FDGL to inform them I have to cancel my plan with them due how the world is right now (March 2020). Awful company they are stealing money from me every month for something I don’t have,sent machine back on time never been used no transactions,customer service is disgraceful. Some departments are great and others need serious management training. And when I tried to resolve the problem they told me that “my terminal” was somehow messed up and left it up to me to resolve. “Switching to First Data was seamless for me and the best move for my business. I know I will NEVER affiliate with this company ever again. There’s a reason for this: The company sets prices differently for every customer. You definitely should also thoroughly review your entire contract before you sign up for an account. This is the absolute worst company to deal with. Payment Processing, Merchant Services, Mobile Banking, Security and Fraud Services. Are you kidding me?!?!?! Nearly all of the recent reviews have been 1-star ratings. , Advertiser Disclosure: Our unbiased reviews and content are supported in part by. You’ll also find a further 595 complaints on Ripoff Report under the First Data brand name. I chose the Clover Mini to replace the old swipe terminal. 1. Reviews 236 Write a review. Despite calling repeatedly over ONE month, I can unable to accept credit cards. Small businesses that like the First Data product lineup — including the Clover POS line — are much better off finding a reputable reseller of First Data’s credit card processing services than going to the company directly. Very supportive management structure. Technology worked most of the time but was ancient. First date has a supportive leadership. In summary, I realize I was stupid to have listened to my bank (who gets a kick back) and not check out Chase and Elavon. I am paying over 5% for fees (including terminal rental) which I just found out that at the end of my lease I will be paying $1920 for a $200 machine! Ask a question about working or interviewing at First Data. Do not go with First Data! Something about my cancellation letter being dated in January, but not received until February. I have just seen your complaint regarding claims the companies are different. I’m a small business and hope to help you to discern “buyer beware” before you sign up. 4.4/5. First Data-horrible!I have been dealing with this company for apx. Conned us into a long contract and we are now waiting 4 months for them to collect the terminal and send a final invoice all First Data reviews in United States (2,985 reviews) all First Data reviews worldwide (3,427 reviews) Claimed Profile. These accounts are a great source of information about products and services as well as partnerships with other businesses. There it is!”. But I am currently going through bankruptcy right now anyway. Brex Card has $0 in annual fees. I was able to advance my skills by collaborating with my colleagues. Usually the management team spent more time outside smoking together than they did at their desks. However, you should still be able to use them if you switch to a different First Data reseller. I will open up another business hopfully later on this year and choose a completly diffrent company to go with. You will stick with their contact and junk machine no matter what! Check out CDGcommerce, Helcim, Payment Depot, Dharma Merchant Services, and Payline Data for starters. 1. While it will depend on your specific circumstances, most are willing to help you out with this in order to win your business. HORRIBLE people to do business with. If you go and do the math well then you will see Square is a better deal. Been 3 weeks waiting for an urgent call back, I have been calling every 3 or so days to remind them that I exist but still no response, as well as charging me for additional units that I do not have.I would not recommend this organisation. I have already complained to Sams Club since that is where I got the referral. Account fees aren’t nearly as burdensome on large businesses, and in many cases, the significantly lower interchange-plus processing rates will balance them out and save you money overall. I have tried – they only refer you to Merchant Services and WILL NOT CORRECT ERRORS ON MY ACCOUNT. Now, we’re pretty sure that big-name clients such as Microsoft never have these kinds of problems. In my opinion first data is on the way out in light of the easy access to get funds thru smart phones that they have a contract that is non cancelable. First time I returned a terminal because of high rates and hidden costs and switched to PNC they continued to take payment from my bank account for 7 months till I got the bank to stop payments. I have been trying to get them to send me proof that the equipment was damaged and they have done nothing but sent me more charges. During mergers & changes, some things sometimes happen very quickly, and we must embrace them and roll with them the best we can manage. The “floor supervisor” wouldn’t provide her last name, couldn’t tell me her managers name and literally hung up on me.Do your self a favor and NEVER use this company and spread the word. I really really want give Firstdata company 0 star , I just first time open business,I trust Wells Fargo and signed contract with FirstData in Wells Fargo ,before signing contract , the guy name Neil told me I will be charge per trantraction for credit card and debit card ..but not true ,when first bill coming they charge me more than that ,I tried to contact with that guy but he like don’t want help me and explain for me ,when I said cancel and they will charge me &1500 cancel fee ,why they don’t tell me before I signed contract ?? They know how to get the best deal possible out of First Data, and that’s what they pass on to their clients. Get all the details from our First Drive of the updated 2021 Nissan Kicks. Now one has answers. However, it’s unlikely that you’ll get this from First Data unless your business is very large and you have some serious negotiating leverage. Network ) will be prompted to enter their PIN, sign, or neither is dependent the! 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